Head of Introductory Care

Our client is dedicated to delivering extraordinary care into people’s own homes, this pivotal role of Head of Introductory Care plays a dynamic role in the business, complementing the regulated services and giving this homecare provider a unique ability to meet every client’s care needs.

You will be responsible for:

• You will be leading and inspiring a team of Client Relationship Executives, the Head of Introductory Care will be responsible for delivering exceptional service by ensuring carers are scheduled efficiently, addressing client concerns with speed and care, and maintaining outstanding service availability.
  
  KIP’s
  Call answering rate:  Maintain a minimum of 95%.
  Talk time: Ensure a minimum of 2.5 hours per day per Client Relations Executive.
  Scheduling: Complete and confirm all bookings at least four weeks in advance.
   
• Overseeing the day-2-day operations to deliver high-quality service and outstanding commercial success.
   
• Monitoring revenue, expenses, and profit margins, whilst tracking client buying patterns to grow average service utilization.
   
• Playing a key part in the strategic direction of the company, ensuring alignment within the overall business objectives.

To be considered for this role of Head of Introductory Care you will need the following experience:

• Ideally you will have a proven track record in health and social care management, call centre leadership, a passion for delivering superior care, and the strategic vision to enhance both client satisfaction and business growth.
   
• Having a strong operational background in this role is essential, as you’ll be influential in driving commercial success, nurturing trust with families, and reinforcing the providers excellent reputation for reliability and compassionate care.
   
• Excellent interpersonal, communication skills, along with being able to demonstrate first class problem-solving skills, with the ability to multitask.
   
• Experience working in regulated business with contact Centre experience is essential.
   
• Confident in presenting to the Exec and board, with the ability to think strategically and implement long-term plans of the business.

If you are interested in applying for this role of Head of Introductory Care, please click apply now below.